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The Walk About

Customer care

Terms and conditions

The terms that apply to orders placed on melqoora.shop.

These terms apply to every order placed on melqoora.shop. Please read them before you order. By placing an order you agree to them. If you are a consumer, nothing in these terms affects your statutory rights.

Who we are

MELQOORA is a trading name of MAZE CLOTHING LIMITED, a company registered in England and Wales. Our company number and registered office are listed on our legal information page. You can contact us at support@melqoora.shop or +447931441536, Monday to Friday, 9:00–17:00 UK time.

Who can buy

Our shop is for consumers aged 18 or over buying for personal use. We deliver only to the destinations listed on our shipping page.

Our products and images

  • Each product page describes the design, print, colour, fit and measurements of the style. Measurements are for the size stated and may vary by about 1–2 cm between pieces.
  • Images show the design, construction and colour of each style. Screens show colours differently, so the colour of the item you receive may look slightly different. Other clothing and props shown in images are not included unless the product page says so.
  • Fibre composition and care instructions are on each item’s sewn-in label. If you need them before ordering, email us and we will confirm them for that style.

Prices and currencies

  • Our prices are set in US dollars (USD). You can choose to shop and pay in US dollars, euros (EUR), British pounds (GBP) or Canadian dollars (CAD). Prices in EUR, GBP and CAD are converted from USD using the European Central Bank reference rate, updated once a day, and rounded.
  • The currency shown next to each price, in your bag and at checkout is the currency you will be charged in. The total you see before paying, including delivery, is the amount we charge.
  • Our prices do not include import duties or taxes that may be charged by the destination country on delivery. See customs duties and import taxes.
  • If a price is clearly wrong because of an obvious error, we will tell you before dispatch and you can confirm the order at the correct price or cancel it for a full refund.

Placing an order and the contract

  1. Choose your items and size, add them to your bag and go to checkout.
  2. Enter your contact and delivery details and choose a delivery option. You can check and correct everything before you pay.
  3. Accept these terms and place your order by completing payment.
  4. We email an order confirmation with a summary of your order. This confirms that we have received your order.
  5. The contract between you and us is formed when we email you to confirm that your order has been dispatched.

We may decline an order, for example if an item is unavailable, if we cannot deliver to your address or if we suspect fraud. If we decline an order after payment, we refund you in full within 5 business days.

Payment

  • Payment is taken when you place your order. The payment methods available are shown at checkout.
  • Card payments are processed by our payment service provider, which is certified to the Payment Card Industry Data Security Standard (PCI DSS). Your card details are entered on the provider’s secure form over an encrypted connection; we never see or store your full card number.
  • We may carry out checks to prevent fraud and misuse of payment cards.

Delivery

We dispatch orders within 1–3 business days. Delivery charges and estimated times for each destination are on our shipping page and shown at checkout before you pay. Responsibility for the goods passes to you when they are delivered to you or to someone you have nominated.

Cancelling before dispatch

You can cancel an order free of charge at any time before it is dispatched by emailing support@melqoora.shop. We refund the full amount, including delivery.

Right to withdraw (UK and EU consumers)

If you live in the United Kingdom or the European Union, you have 14 days from delivery to withdraw from your purchase without giving a reason. The details, the online withdrawal function and the model withdrawal form are on our withdrawal page.

Returns and refunds

In addition to your statutory rights, we accept returns of unworn items within 30 days of delivery. See our returns and refunds policy for the conditions, the process and how refunds are paid.

Faulty goods and your legal rights

We are under a legal duty to supply goods that conform to these terms and to the product description. If you are a consumer in the UK, the Consumer Rights Act 2015 gives you rights if goods are faulty or not as described, including a short-term right to reject within 30 days. If you are a consumer in the EU, you benefit from a legal guarantee of conformity of at least two years. Contact us and we will repair, replace or refund, as the law provides.

Promotions and discount codes

We do not currently run promotions or issue discount codes. If we do, the conditions (what is included, dates, minimum spend and whether it can be combined with other offers) will be shown next to the promotion and at the point where you use it. A promotion cannot be exchanged for cash and applies only while it is shown as active.

Destinations, export restrictions and sanctions

  • We deliver only to the United States, Canada, the United Kingdom, the European Union, Switzerland and Norway.
  • We do not sell or deliver to addresses in countries or regions subject to comprehensive UK, EU, UN or US sanctions, or to persons on sanctions lists.
  • Our products are clothing and accessories and are not subject to special export licences. Importing them may be subject to customs duties and taxes in the destination country, paid by the recipient.

Our liability

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care. We are not responsible for loss that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your statutory consumer rights. We supply products for domestic and private use only.

Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as carrier disruption or severe weather. If such an event affects your order, we will tell you, and you can cancel for a full refund of anything not yet delivered.

Intellectual property

The MELQOORA name, logo, dot prints, product designs, images and texts on this website belong to MAZE CLOTHING LIMITED. You may not copy or use them commercially without our written permission.

Your account and personal data

You can check out as a guest or create an account. Please keep your password confidential. We use your personal data as explained in our privacy policy. You can ask us to close your account at any time. We may suspend or close an account that is used for fraud or in serious breach of these terms; we will tell you why, unless the law prevents us from doing so. Closing an account does not affect orders already placed or your statutory rights.

Complaints and disputes

If you have a complaint, email support@melqoora.shop. We acknowledge complaints within two business days and aim to resolve them within 14 days. You can also contact your local consumer protection authority.

Law and courts

These terms are governed by the law of England and Wales. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring proceedings in the courts of that country or in the courts of England and Wales.

Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed the order.

Last updated: 26 September 2026