Every order is packed and dispatched within 1–3 business days (Monday to Friday, excluding UK public holidays) and sent with a tracked service. The delivery charge for your address is shown in your bag and at checkout before you pay, in the currency you have chosen.
Where we deliver
We deliver to the United States, Canada, the United Kingdom, all 27 countries of the European Union, Switzerland and Norway. If your country is not listed at checkout, we cannot deliver there yet.
Delivery rates and times
| Destination | Tracked delivery | Estimated time after dispatch |
|---|---|---|
| United States | US$8.95 | 5–9 business days |
| Canada | US$11.95 | 6–10 business days |
| United Kingdom | US$7.95 | 2–5 business days |
| European Union | US$9.95 | 4–8 business days |
| Switzerland and Norway | US$12.95 | 5–9 business days |
Rates are set in US dollars. If you shop in EUR, GBP or CAD, the rate is converted at that day’s reference exchange rate and shown in your currency before you pay. We do not currently offer free delivery or express delivery.
Delivery times are estimates. Carrier delays, customs checks and public holidays can add time, but we will always tell you if we know your parcel is delayed.
Tracking your parcel
When your order leaves us, we email a dispatch confirmation with the carrier’s tracking link. If you have an account, you can also see your order status under My account. If tracking has not moved for five business days, write to support@melqoora.shop and we will open an enquiry with the carrier.
Customs duties and import taxes
Orders are sent on a delivered-at-place basis. Depending on the destination, the carrier or customs authority may charge import duties, import VAT or sales tax and a handling fee on delivery. These charges are set by the destination country, are not included in our prices or delivery charge, and are paid by the recipient. If you refuse a parcel because of these charges, we refund the items once the parcel is returned to us, minus the original delivery charge and the return transport cost charged to us.
Address, missing and damaged parcels
- Please check your delivery address at checkout. If you spot a mistake, email us straight away; we can change it until the order is dispatched.
- If your tracking shows “delivered” but you cannot find the parcel, check with neighbours and your building’s post room, then contact us within 14 days so we can investigate with the carrier.
- If a parcel arrives damaged, keep the packaging and send us a photo within 14 days. We will send a replacement or refund you in full.
Splitting and combining orders
Each order ships in one parcel. If you place two orders on the same day for the same address, reply to your order confirmation and we will try to combine them and refund the second delivery charge.
Last updated: 26 September 2026