You can return unworn pieces within 30 days of delivery for a refund. Customers in the UK and the EU also have a separate statutory right to cancel within 14 days, explained below and on our withdrawal page.
Our 30-day returns
- Items must be unworn, unwashed and undamaged, with their original labels attached and in their original packaging where possible.
- Collars, headbands, clips and scrunchies can be returned on the same terms as long as they have not been used.
- You can return a whole order or individual items.
How to return an item
- Tell us. Email support@melqoora.shop with your order number and the items you are returning, or use the withdrawal form.
- Get the return address. Within one business day we reply with the return address and packing instructions for your country. Please do not send items back without this email: our registered office is not a returns address.
- Send it back. Pack the items securely, send them with a tracked service and keep your proof of postage.
- We refund you within 14 days of receiving the items back. If you are exercising the statutory right to cancel, we refund within 14 days of receiving the items or your proof that you have sent them, whichever is earlier.
- Refunds go back to the original payment method, in the currency you paid in. We do not charge any fee for refunds. Your card issuer may apply its own exchange rate if your card is in a different currency.
- If you return a whole order within the 14-day statutory cancellation period, we also refund the standard delivery charge you paid. For partial returns and returns after 14 days, the original delivery charge is not refunded.
- If an item comes back worn, washed or damaged by handling beyond what is needed to check it, we may reduce the refund by the loss in value, and we will explain the reduction in writing.
Return delivery costs
You pay the cost of sending items back, unless the item is faulty, damaged or not what you ordered; in those cases we cover the return cost or refund it to you.
Refunds
Exchanges
We do not hold stock aside for exchanges. The quickest way to get another size is to place a new order and return the first item for a refund.
Cancelling an order before dispatch
You can cancel an order free of charge at any time before it is dispatched. Email support@melqoora.shop with your order number; if the order has not left us, we cancel it and refund the full amount, including delivery, within 5 business days. Once an order has been dispatched, please use the return or withdrawal process instead.
Faulty or incorrect items
If something arrives faulty, damaged or not as described, contact us within 30 days of delivery with your order number and a photo. We will offer a repair, replacement or full refund, including delivery costs, as the law requires. Your statutory rights are not affected by this policy: in the UK under the Consumer Rights Act 2015, and in the EU under the legal guarantee of conformity of at least two years.
Customers in the United States and Canada
The same 30-day returns policy applies. Refunds are made to the original payment method in the currency you paid in.
Last updated: 26 September 2026